4 months ago on 05/23/2020 at 7:03 AM
17
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Anyone recommendations for internet in Park Ridge. ATT isn’t available in my part of Park Ridge. Currently have Xfinity. Paying for extreme speed which should be up to 300 Mbps and getting around 20. On the phone several times this week, not resolved. Customer service stinks.

18 Comments:

4 months ago on 05/23/2020 at 7:07 AM

I’d recommend using Twitter, if you have an account. They are much more responsive when it’s publicly visible.

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4 months ago on 05/23/2020 at 7:07 AM

Thanks I’ll give it a try

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4 months ago on 05/23/2020 at 7:13 AM

If you can get wow it’s much cheaper usually!

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4 months ago on 05/23/2020 at 7:13 AM

Sanjay Patel RCN isn’t available here

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4 months ago on 05/23/2020 at 7:16 AM

I have been having the same issue.

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4 months ago on 05/23/2020 at 7:16 AM

I think a lot of it has to do with the pandemic

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4 months ago on 05/23/2020 at 7:25 AM

I recommend WOW.

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4 months ago on 05/23/2020 at 7:41 AM

No actually AT&T is not much better because it’s dish so on cloudy days you may not get any reception. Xfinity charges a lot because they’re the only ones around so they can. I don’t know if wow is in your area but they charge only 34. 99 to start. I know they’re in Arlington Heights. You might look them up. I would love to have them but they’re not in my area yet

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4 months ago on 05/23/2020 at 7:49 AM

Did you have anyone check it? Router/wifi/computer used?

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4 months ago on 05/23/2020 at 8:11 AM

Try unplugging the router that usually does the trick. I pay for 150mb and I'm pushing over 200mb

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4 months ago on 05/23/2020 at 8:14 AM

Done that multiple times. They tried a reset multiple times. Told me the modem was bad. Got a new one. Nothing is working

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4 months ago on 05/23/2020 at 8:57 AM

Comcast business all the way. We never have outages. But it is not a bundle cuz we cut the cord.

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3 months ago on 05/23/2020 at 10:16 AM

Contact the fcc. File a complaint there and Comcast will fix it really really fast. https://www.fcc.gov/cons.../guides/filing-informal-complaint

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3 months ago on 05/23/2020 at 10:35 AM

How is the connection in the room where the modem is?

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3 months ago on 05/23/2020 at 4:16 PM

The non-response is NOT typical of Comcast. I think you should keep trying. If you can't get ATT, Your only choices are WOW or Comcast. I had Comcast for over 10 years and then switched to WOW but it's no better and in fact I think WOW's customer service is not as good as Comcast. Sometimes Comcast took a little while but they ALWAYS resolved my problem whenever I had one.

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3 months ago on 05/23/2020 at 4:28 PM

Just a thought but if you have a large house you may need a network extender because the signal may not be hitting the far side of your house

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3 months ago on 05/23/2020 at 6:33 PM

I have Xfinity and its the worst! My internet goes out all the time and yes, their customer service sucks!

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3 months ago on 05/23/2020 at 6:35 PM

Get rid of Wi-Fi and hard wire it. My Wi-Fi was around 20mbs, hard wire is 300+

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