6 months ago on 05/14/2020 at 5:41 PM
12
Likes

Wondering if someone can help around Park Ridge. We want to transfer our I pass from 1 car to a new car and having trouble on line. My husband is not sure even if he has the right user name etc. the trouble is he tries to call and they are closed and no one picks up. Had been trying all day. Any helpful info would be greatly appreciated.

9 Comments:

6 months ago on 05/14/2020 at 5:46 PM

If you can't log in online click on the forgot my password link. If it doesn't recognize your email, then you have the wrong username.

0 Likes
6 months ago on 05/14/2020 at 5:46 PM

They are closed during the covid lockdown. I deal with them for our rental car company. Keep trying online.

0 Likes
6 months ago on 05/14/2020 at 5:48 PM

You can get a new username and password . it will prompt you

0 Likes
6 months ago on 05/14/2020 at 5:49 PM

Hi, PM me. We have three cars and I’m sure my husband knows how to do this

0 Likes
6 months ago on 05/14/2020 at 6:06 PM

As long as you’re using the iPass and it’s yours just keep doing it until you get hold of anyone. I wouldn’t worry.

0 Likes
6 months ago on 05/14/2020 at 6:13 PM

As long as you figure out how to log in there is a tab to add another vehicle. We just went on the site last week.

0 Likes
6 months ago on 05/14/2020 at 6:46 PM

That’s the problem my husband changed his user name and password a while ago and it is denying him access. The last time when we used our transponder and had a car without plates that matched that transponder it was a nightmare! They kept insisting we needed to pay quite a bit and we had money on the I pass. It took a long time to clear up. We just need to talk to somebody at the toll way to straighten up this mess with the on line account

0 Likes
6 months ago on 05/14/2020 at 7:26 PM

Go-to Jewel get a new one, and then turn the old one in.

0 Likes
6 months ago on 05/14/2020 at 7:54 PM

If he forgot the username you can click forgot username? and then enter the email address associated with the account and have that emailed to you. Then go back to the site and click forgot password?, enter your user name and have the password reset link sent. Then you should be able to access the site. Once you log in if you still need help let me know! I can help over text or a phone call if you’d like.

0 Likes