Does anyone else find the Einstein in park ridge to be one of the worst run businesses they have ever seen.
3 years ago on 02/21/2019 at 9:29 AM
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Does anyone else find the Einstein in park ridge to be one of the worst run businesses they have ever seen. For ten years I occasionally stop in. Out of 100 visits I don’t recall a positive experience, a handful of neutral and the rest negative. Today is officially the last time I visit. I only stop in there as a special treat for my daughter. She likes the cold brew, and when done right prefers their bagels. I occasionally go out of my way as a treat for her. That cranky older white woman manages to offend me most every visit and today intentionally serves me the last of watered down cold brew. Weaker than green tea. When I later call her on it she admits it looked weak - but she served it to me anyway. It was water. Then she criticizes me for wanting a replacement. Nothing was toasted. Of course it is hard to toast something in 30 seconds. And get a look at my bagel avocado toast. And their latte machine has been down for one week so far. I remember that over the years it was typical for lines of people waiting for their food for 20 minutes on a weekend. How do they stay in business? Way too expensive for this quality and service. This was my last visit. For the record I go daily to the Dunkin’ Donuts on Touhy and greenwood. Sometimes twice a day. They have incredible people on their staff. They could teach Einstein’s a lesson on customer experience.

64 Comments:

3 years ago on 02/21/2019 at 9:32 AM

That service sounds crappy. But that avocado bagel looks good to me.

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3 years ago on 02/21/2019 at 9:32 AM

Yes, very bad customer service. I stopped going there.

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3 years ago on 02/21/2019 at 9:34 AM

We swore it off after (another) terrible visit last week. No customer service whatsoever, rude staff, hit and miss food quality. really sad! Where is the manager? I feel like there is just such a lack of oversight.

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3 years ago on 02/21/2019 at 9:37 AM

Yes! I like Einstein’s in general but every time I go in to that one it seems dirty and I remember why I don’t eat there.

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3 years ago on 02/21/2019 at 9:40 AM

Einstein Bros. Bagels I couldn’t agree more. Terrible service!

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3 years ago on 02/21/2019 at 9:43 AM

I stopped going there as well, and it is a shame, because their bagels in general are yummy.

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3 years ago on 02/21/2019 at 9:45 AM

Panera has really nice people willing to please their customers. Try it😊

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3 years ago on 02/21/2019 at 9:45 AM

I haven't been there in years because of the bad food / service

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3 years ago on 02/21/2019 at 9:49 AM

Kellee Hartjen Mary Wasik

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3 years ago on 02/21/2019 at 9:58 AM

Agree the service there is awful.

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3 years ago on 02/21/2019 at 10:00 AM

That’s the saddest looking Avocado Toast I’ve ever seen. FYI, definitely a bit of a ride but I had the same at Glenview Grind yesterday. Super friendly staff, games for kids, delicious coffee and the Avocado Toast was the best I ever had! I even took a pic. No comparison!

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3 years ago on 02/21/2019 at 10:02 AM

Sad to say I have not had the best experience all 5 times we tried it. Either out of what we want, no coffee or other behavior I did not care for. Each time was something different. My go to has been Geenwood Deli - New York bagel & Bialy. Some of the best bagels around.

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3 years ago on 02/21/2019 at 10:02 AM

It used to be good. sort of run down looking now. The one in Glenview on Waukegan Road is good. if you are that way.

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3 years ago on 02/21/2019 at 10:03 AM

I never go there. The food is garbage and overpriced and the employees are miserable

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3 years ago on 02/21/2019 at 10:04 AM

The starbucks staff is always friendly and well liked

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3 years ago on 02/21/2019 at 10:05 AM

Stopped going there years ago!

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3 years ago on 02/21/2019 at 10:10 AM

I keep hoping someone will open a Brueggers in town and put them out of business.

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3 years ago on 02/21/2019 at 10:16 AM

Can't beat the bagels at Greenwood Deli - New York Bagel & Bialy.

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3 years ago on 02/21/2019 at 10:22 AM

The dunkin donuts early, early morning (tattoo crew) gives me faith in humanity. Absolutely the best customer service. They're prime examples of dont judge a book by its cover. They're so nice and just have great energy and chemistry amongst the team from managers to cashiers. I'd love to hire them for my own business! They get a tip everytime I'm in. A pleasant experience that early and first thing in the morning goes a long way.

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3 years ago on 02/21/2019 at 10:25 AM

I haven’t had that bad of an experience but I’ve never really been a regular anywhere. Like Einstein coffee and generally the bagels. I rarely go to Dunkin but they still always remember my drink.

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3 years ago on 02/21/2019 at 10:32 AM

I’ve always had a great experience there, I go pretty regularly after preschool with my twins, and the staff has always been patient and kind with my somewhat loud 4 year olds that like to order for themselves.

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3 years ago on 02/21/2019 at 10:34 AM

I just don't understand why they're always out of all the bagels. Its a bagel place. Its terrifying standing in line behind 4 people when theres only one asiago left.

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3 years ago on 02/21/2019 at 10:42 AM

Why would you go somewhere 100 times and THEN decide you are done? 1-3 I'm out.

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3 years ago on 02/21/2019 at 10:42 AM

Agreed--I stopped going there when they would routinely run out of ALL bagels before 8am on a weekday. (Admittedly this was a couple of years ago)

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3 years ago on 02/21/2019 at 10:45 AM

My older brother used to work there and decided to quit, the way it was run being one of the factors. I work at the Hallmark a couple doors down when I'm home in the summer and the service is either decent or I'm frantically eating with minutes left of my work break. Their management needs a boost and they need to seriously evaluate how they determine their inventory. Speaking as a business management major I think one of their main problems is the responsiblity of their management staff and has been for awhile without being addressed. I truly hope that they can work on improving their business because your experience sounds terrible.

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3 years ago on 02/21/2019 at 10:47 AM

I go there every morning and always have a great experience. I think it's great.

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3 years ago on 02/21/2019 at 10:57 AM

Cindy Cooney

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3 years ago on 02/21/2019 at 11:10 AM

I wish great American bagel would move in there! They’re sooooooo yummy and the people are always so nice when I go!

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3 years ago on 02/21/2019 at 11:25 AM

Always out of bagels every time! I don’t go there at all anymore. 🥯

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3 years ago on 02/21/2019 at 11:25 AM

And sooooooo dirty!

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3 years ago on 02/21/2019 at 11:27 AM

Customer service is not so good. ever. Large employee turnover as well. Always out of bagels. need a new name and a clean up!

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3 years ago on 02/21/2019 at 11:38 AM

And it’s overpriced!

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3 years ago on 02/21/2019 at 11:41 AM

But you keep going back.

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3 years ago on 02/21/2019 at 12:04 PM

Went there 2 times and never went back.

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3 years ago on 02/21/2019 at 12:15 PM

Should probably write to the home office or management company.

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3 years ago on 02/21/2019 at 12:32 PM

It is awful every time I go.

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3 years ago on 02/21/2019 at 12:46 PM

I agree

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3 years ago on 02/21/2019 at 1:11 PM

Totally!

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3 years ago on 02/21/2019 at 1:29 PM

Have you told them this in person?

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3 years ago on 02/21/2019 at 1:43 PM

Yes. I told them won’t be back. That Lady does not care. I was the only person in the place when I place order. Long history of this nonsense. I had an award last summer for free bagel every day for a month. Every time I pulled out my reward she acted like it was a super inconvenience.

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3 years ago on 02/21/2019 at 2:42 PM

I always trick myself into thinking they’ve changed too. Nope! They haven’t.

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3 years ago on 02/21/2019 at 3:22 PM

I have to agree! I bought my daughter a cinnamon stick and it was so hard she couldn’t bite it! I wanted to return it and the lady said “ this is silly! They are supposed to be this way! ” Either way. it was horrible and it took her 20 min to return my cash and gave me an attitude!

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3 years ago on 02/21/2019 at 3:50 PM

Mary Elisa Calvano Andrea Nosal Werly Amy Roback Fisher

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3 years ago on 02/21/2019 at 4:15 PM

I don’t go there anymore due to that lady behind the counter. I walked in once in a great mood and left not a happy camper. What’s her deal?

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3 years ago on 02/21/2019 at 4:24 PM

I’m wondering if it’s the same rude lady that I dealt with about 2 years ago

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3 years ago on 02/21/2019 at 4:50 PM

I went in the other day and they totally screwed up my order and when I said something she looked at me like “so what? ” I don’t know how they are still in business!

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3 years ago on 02/21/2019 at 4:51 PM

That Dunkin’ Donuts is the best!

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3 years ago on 02/21/2019 at 5:06 PM

They had a great manager about 10 years ago. Hasn’t been the same since she left. I used to go every morning for coffee, we rarely go there anymore.

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3 years ago on 02/21/2019 at 5:10 PM

They have great treats at Au Bon Pain inside of Lutheran General Hospital. We open at 6:00 A. M. I’m the bakery there and I heard the chocolate croissants are awesome. I’m not a big sweet eater, so I don’t eat the products. But I do bring treats home every Friday for my boys

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3 years ago on 02/21/2019 at 6:04 PM

Never been there. and never will 😉

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3 years ago on 02/21/2019 at 6:32 PM

I go all the time - I love their vanilla hazelnut coffee. They know me but my first name and are always nice to me.

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3 years ago on 02/21/2019 at 10:09 PM

The Dunkin staff is amazing. memorizing your drunks with a smile 😁

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3 years ago on 02/21/2019 at 10:10 PM

Place is dark and gives me the creeps. Staff sometimes in the back and they come out chewing something to wait on you. Feels dirty and unorganized. They never give you a baggy when you order the dozen box. Eye ball roll when you ask to slice the bagels. Coffee station a disaster.

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3 years ago on 02/21/2019 at 11:14 PM

Stopped going there years ago due to poor service and product

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3 years ago on 02/22/2019 at 12:20 AM

Sorry to hear that. My Daughter thinks Einstein is the best thing since. sliced bread. We've had pretty good luck with the staff, everyone could use a smile and brush up on customer service, but overall, were still fans. On a side note, your right, the Duncan staff is incredible, robot-like fast and efficient.

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3 years ago on 02/22/2019 at 12:29 AM

What is that supposed to be exactly?

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3 years ago on 02/22/2019 at 5:23 AM

You should send your comments to Einstein HQ. You never know, someone might listen. I know it's a long shot but.

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3 years ago on 02/22/2019 at 5:55 AM

It’s horrible. I dread going in there but my kids like it too. Always disappointed.

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3 years ago on 02/22/2019 at 2:52 PM

Artie Balmorel I stop in a couple times a week. Coffee and work very nice. When my son is home from college we pick up blue ridge Korean bbq -delicious- and enjoy the brews and atmosphere.

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3 years ago on 02/22/2019 at 3:04 PM

You mean it only took you 100 visits?

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3 years ago on 02/22/2019 at 4:13 PM

I’ve found it to be pricy, you’re spot on, the service has always sucked and dare I say dirty in there? Every time I go back I kick myself. More of us should complain to their Corp office I guess

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3 years ago on 02/22/2019 at 4:22 PM

They would be shocked to see all these comments.

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3 years ago on 02/22/2019 at 7:11 PM

Yes _ I refuse to go there , staff are so rude.

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3 years ago on 02/22/2019 at 7:16 PM

Disgusting 😖

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