3 years ago on 08/28/2016 at 6:34 PM

A LONG post regarding a company we found from this group for brick paver work in Park Ridge. I'm not really sure where to begin, but I'll start by saying this. When you ask this group for advice on where to hire contractors for work such as remodeling, landscaping, painting, brick paving, etc., keep in mind the people referring the company/person could be friends or family members and not actual customers. It's important to do your own due diligence and ask for references of past clients as well as photos! They should even be willing to give you a few addresses of homes they've worked on, especially if the work is/was to the exterior! My husband and I did NOT do this! I repeat, we did NOT do our due diligence. So we are partly to blame. We hired a local landscaper, based on some recommendations from this group, to fix our brick paver patio in our yard. That was probably our first mistake- we should have hired a company that only does brick paving! Lesson learned. Anyway, the turn of events and chaos that was caused to our yard and patio has left us beyond frustrated. I wish I could make this story short but it's not possible! Our brick paver patio wasn't done well in the first place. That was out of our hands as the patio was completed before we owned and moved into house. The bricks had never been sealed so moss was staring to grow in between and we believe polymeric sand was never used, as it should have been. The owner of the company came out to take a look and said he could fix our patio easily and with no problems. Made it seem like they do this all the time and gave off a confidence that made me feel comfortable in hiring him. 1) Workers came out to begin power washing the brick to clean and rid of the old sand. I was told they were also going to lay the new sand that day too. When I came home at 3:00, the workers were gone and my entire house looked like it had been through a sand storm! Sand, debris and dirt everywhere! On windows, brick, flowers, grass, driveway, garage. I'm not over exaggerating. I realize power washing is messy but this was a whole new level. And to just leave like that without cleaning?! Not to mention, there were only a few areas that had the new sand in the bricks! I was so confused and concerned. No communication from anyone about what was going on. I immediately knew I had hired the wrong guy. The pit in my stomach told me so. I called the owner to see if the guys were coming back to finish sanding or to clean up? I was told they had run out of sand! That's right, "ran out of sand". They would come back tomorrow to clean and finish sanding. 2) the next morning the owner did come to take a look at the mess. He apologized but had a hard time admitting that the mess was not the norm. (my parents just had their drive resealed by another company and there was no mess at all). His workers did clean up their mess. It took them half the day but they cleaned well and finished sanding. Great! Time to seal soon! 3) I can't remember when exactly they started to seal but I believe it was later that same day. They used a high gloss sealer which appears white when you first apply. Hours later, while I was out with friends, I received a call from the owner saying that the sealer wasn't drying correctly and was remaining white! He apologized and said they had to start power washing again right away to remove the sealer which had already begun to dry! No, I'm not making this up. That same mess was made, AGAIN! 4) they spent the ENTIRE next day power washing because it took an extremely long time to remove the white sealer which I later learned was EXPIRED sealer! It looked like Elmer's Glue was all over our patio. Another sand storm ALL over our yard, house, Windows, grass, etc, which they had just cleaned. Not to mention the noise this made all day long! (I have a baby who still naps)! 5) a couple days later they sanded again and applied a different sealer which was not expired, and not high gloss. I saw the bottle this time and it was Behr brand from Home Depot. Eh, probably not the best sealer out there but at this point I just wanted this to be over with. The job was finally completed (this was over the course of a week) and I'm not even sure the owner has come to take a look since it was finished. 6) here we are, 3 weeks later and it doesn't even look sealed. There are now areas on the brick that almost look like grayish/white spots. The sand seems to be coming up in certain areas and the brick definitely does not have that sheen or luster we were told we would see after the sealing process. And an area of the flowers I planted are completely ruined. My husband reached out recently to let the owner know about sand coming up and the spotting and he said he'd come by or call but still has not. Overall, such a cluster and MESS and for a mediocre final result. We even paid original price. We didn't ask for a discount nor did he offer one. However, on a good note, he did cut our grass, laid new mulch and trimmed landscaping up. We appreciated that BUT we hired him to seal our brick paver patio! Point of story, we hired the wrong guy/company but PLEASE, please, if you're in the landscaping company and you're not familiar or new to brick paving please do not take on a job that you obviously CANNOT. The End.


3 years ago on 08/28/2016 at 6:46 PM

Thanks for sharing your story.

3 years ago on 08/28/2016 at 6:48 PM

Thank you for sharing! I hate that referrals from the site don't always work out well. Your reminder to check and double check is a good one. So sorry for this hassle! �

3 years ago on 08/28/2016 at 7:32 PM

Omg, , I share your pain, , , we all learn the hard way, , , , been there myself! Thank you for sharing!

3 years ago on 08/28/2016 at 8:10 PM

Unfortunately, most of the referrals are probably family or friends, not actual customers. Thanks for stressing that fact.

3 years ago on 08/28/2016 at 8:49 PM

So sorry for your experience but thanks for sharing to remind us all that we always need to do our research regardless. I hope this works out in the end.

3 years ago on 08/28/2016 at 8:54 PM

Yeah just cause it's on the "Park Ridge" site doesn't mean it's legit.

3 years ago on 08/28/2016 at 8:58 PM

Not sure I understand your sentence John Weidner, but the objective for this site is helpful tips and answers to questions. It's only named Park Ridge Chatter because it's a spin off of the garage sale site that was started by a Park Ridge resident.

3 years ago on 08/28/2016 at 9:07 PM

I updated it :) point is its the Internet - buyer beware.

3 years ago on 08/28/2016 at 10:28 PM

I hired a cleaning lady from a reco from this group and was similarly dissapointed �

3 years ago on 08/28/2016 at 11:08 PM

Under these circumstances I would want to know the name! I'm looking for the same thing, this would help.

3 years ago on 08/29/2016 at 6:54 AM

No seriously. What's the name of the company.

3 years ago on 08/29/2016 at 2:11 PM

I'm having a similar experience right now and I wonder if it's the same people

3 years ago on 08/29/2016 at 3:18 PM

Sorry this happened to you. I need work done on my pavers too. Moss growing in between them, etc. I'd like to know who to avoid. I'll send you a PM. Thanks for sharing this.

3 years ago on 08/29/2016 at 7:19 PM

I agree and have learned buyer beware from BAD recommendations received here. Now I'm completely gun shy about hiring anyone from recommendations made here. It's really too bad. Good luck straightening it out, start over with a different company. I hope it's not ruined!

3 years ago on 08/29/2016 at 10:34 PM

Just letting you know you are not the only one with an experience like this. Different kind of contractor work, but similar awful experience . For some reason I felt that a reco on this sight was "safer" and didn't do due diligence. Big lesson learned and know I also don't trust recommendations on this site

3 years ago on 08/29/2016 at 10:36 PM

What I don't understand is why "bad experiences" have to be PMd to people but all this "free promoting" and made-up great experiences can be posted freely

3 years ago on 08/29/2016 at 10:38 PM

There are MANY services I have used on this site and they were great my cleaning lady is amazing balls! my window cleaning guy was great! my piano mover awesome. I just made sure I called references. the onus is on you if you don't follow up on what information is given.

3 years ago on 08/29/2016 at 10:40 PM

Because unfortunately it's not always an honest negative experiences that is shared. It's easy to call out someone or their business because you have a personal problem. I don't want to be a part of ruining someone's reputation over something that's not even business related.

3 years ago on 08/29/2016 at 10:45 PM

Also, I search Google for many business related things. I don't pick the first business that pops up. I research 3-4 and look at reviews and get quotes. That's how it works. I'm sorry if people on Chatter don't don't do a little research. Hopefully this post shows everyone that all projects require research.

3 years ago on 08/29/2016 at 10:54 PM

Justine. Angie's list is surprisingly a fairly cheap membership and I have had good experiences there

3 years ago on 08/29/2016 at 11:24 PM

Angies List is a must. Lots of detailed reviews, help resolving issues. Plus if mistakes happen, most providers are committed to resolving.

3 years ago on 08/30/2016 at 12:03 AM

Justine - I PMd you